Refund policy
Returns and Refunds Policy
At Made by Michele, we want you to love your handcrafted jewellery. If you're not completely satisfied, we're here to help.
Returns
You may return items within 30 days of receipt for a refund or exchange. Items must be:
- Unworn and in original condition
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
Custom or personalized pieces cannot be returned unless faulty. Earrings cannot be returned for hygiene reasons unless faulty.
How to Return
Contact us to initiate a return. You'll receive instructions and a return authorization.
Return Shipping Costs
Return shipping costs are the customer's responsibility.
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 7 to10 business days. If an item is faulty or defective, we will cover return shipping fees.
Exchanges
If you'd like to exchange an item for a different size or style, please contact us to arrange this. The product being exchanged must be in its original condition.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days with photos. We'll arrange a replacement or full refund at no cost to you.
Australian Consumer Law
Our returns policy doesn't affect your rights under Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
For questions about returns, please contact us at using the contact link.
Last updated: January 2026